Last Updated: September 27, 2025

At Petals by Aemi, we take pride in delivering fresh, high-quality floral products. Due to the perishable nature of our products, refunds are offered for defective or incorrect items only, in line with our Google Merchant return policy.

Exchange Policy:

We offer exchanges only in cases where a product is delivered damaged, defective, or incorrect.

To request an exchange:

• Customers must contact us within 24 hours of delivery
• Clear photos of the issue must be provided for verification
  
• Exchanges are subject to product availability

If an exchange is not possible, a refund will be issued instead.

Returns & Refund Eligibility

We only offer refunds for products that arrive damaged, defective, or incorrect.

We do not accept returns or refunds for:

• Change of mind
• Natural wilting after successful delivery
• Delays caused by recipient unavailability
• Incorrect delivery details provided by the customer
• Improper care after delivery

Reporting an Issue

• To be eligible for a refund:
  • Customers must contact us within 24 hours of delivery.
  • Clear photos of the issue must be provided for verification.

Return Shipping Costs

Due to the perishable nature of our products:

• Customers are not required to return damaged or defective items.
• No return shipping costs are charged.
• Refunds are processed based on photo verification.

Order Cancellations

• Orders may be cancelled only before they are prepared or dispatched.
• Once processing has started, cancellations are no longer possible.

Non-Refundable Items

• Delivery fees
• Orders not delivered due to incorrect recipient information
• Products damaged after delivery due to improper handling or care

Refund Processing

Once approved:

• Refunds are processed within 5 business days
• Refunds are issued to the original payment method

Contact us:

For refund requests or questions, please contact us:

Email: info@petalsbyaemi.com

Contact Number: 971-55-3593300

Address: Al Quoz, Dubai, United Arab Emirates